The Project: Working in Health Care? Verbal Communication Skills
Format: Rumie Byte (Microlearning)
Role: Instructional Designer, Content Developer
Duration: 10 minutes
Audience: Healthcare workers, nursing staff, and medical support teams
Impact Highlights
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Delivered concise, mobile-friendly learning accessible to healthcare workers worldwide
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Provided quick, actionable tips for improving verbal communication with patients and colleagues
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Increased learner confidence in patient interactions through scenario-based examples
The Challenge
Healthcare professionals often struggle to maintain clear, empathetic verbal communication in high-pressure environments. This can affect:
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Patient trust and satisfaction
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Accuracy of critical information exchange
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Collaboration and morale among care teams
Developed a 10-minute interactive microlearning Byte that:
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Presented clear, evidence-based communication strategies tailored to healthcare
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Used scenario-based examples to illustrate effective and ineffective approaches
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Designed for mobile-first delivery so learners could access training anytime, anywhere
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Applied plain-language design to ensure accessibility for diverse audiences
The Solution
The Results
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Increased awareness of verbal communication best practices among healthcare workers
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Improved ability to apply techniques in real-world patient care
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Extended reach via Rumie’s global platform, with the Byte accessible to learners worldwide
The Design Process
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Research – Reviewed healthcare communication best practices from sources such as the AHRQ, Phoenix University, and Chubb Risk Management
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Content Development – Translated research findings into concise, actionable learning points
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Microlearning Design – Built an engaging, mobile-friendly module optimized for quick consumption and retention